Frequently asked questions
When injecting a new chip when the old one is no longer readable, a document “Vervanging paspoort – Remplacement du passeport” be completed by the veterinarian and he must give a new passport to the responsible of the dog. In order to avoid that the same dog is registered twice with two different chip numbers, the veterinarian must also indicate the old chip number and check the box “chip onleesbaar – chip illisible on the document “Vervanging paspoort – Remplacement du passeport”. In this case, DogID will register the new chip number for this dog as the primary identification (appears on the web site in the search result). The old chip number remains registered and can be found back in the history of the dog. If the veterinarian doesn’t mention the old chip number, DogID will create a second registration in the database (there is no possibility to link the two chip numbers without the information of the veterinarian).
The current dog responsible (seller…) is always responsible for reporting, to DogID, using the white card, change of address, change of dog’s responsible or the decease of the dog.
Ordering of documents can be done by mailing an order form to the BP 20000 of DogID or online through our web site www.dogid.be The order form can be downloaded via our web site. When using the order form, it is important that all requested information is filled out completely and correctly. The payment must be made with the precise amount and should, as reference, mention your veterinary association number, preceded by an 'F' or a 'N'. A correct and complete association number is essential in the automatic processing of your order and payment. The absence of data or incomplete data leads inevitably to delays in the delivery or to the impossibility to process the order. Documents can also be ordered online via our website and paid with Visa, MasterCard, Bancontact or Bank transfer. Since the processing of the data and the payment happens fully automatically, we recommend using this method. It is the fastest way and it avoids delays due to missing or incomplete data.
The new Royal Decree of April the 25th 2014 determines the use of the document « Replacement of passport » for the distribution of duplicates of the de passports by the veterinarians. This procedure is also applicable for the dogs registered before the 7th of June 2004.
When ordering the documents for the registration and identification of dogs, the data on the debit note may differ from the coordinates of the veterinary who orders the documents. The address and data of the invoice and the document for the imposition of the regional tax can be adapted on the ordering documents. The invoice and the document for the imposition of the regional tax will then be made on these coordinates and not on those of the veterinarian who ordered under his name.
DogID must ensure the traceability of the documents for registration and identification of dogs. It is possible to meet this requirement thanks to the registration of « groups » (concept that encompasses legal type of association - societies, … - or others) to DogID. If you work in a veterinary office or if you want to report a link with another of your colleagues (association or any other form of cooperation) , you are asked to report in writing (by mail, fax, letter) to DogID the membership numbers of the veterinarian society, making part of this « group ». As a result, we will record this group and all the changes that you report to us (addition or withdrawal of a group member). The advantage of this is that the documents for registration and identification of dogs can be used interchangeably by the members of the Group (and not only in connection with the veterinarian who ordered the documents in his name).